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Before you start playing, make sure that your balance in $ looks right. This cuts down on delays in withdrawals and helps make sure your dashboard is correct.
People who want to open an account must be at least 18 years old and live in a country where doing so is not against the law. Proof of address and a valid ID are both needed for identity verification. Make sure these are up to date to avoid problems.
You must make deposits from an account that belongs to you. Whenever possible, payouts are sent to the same method used to fund the account, and withdrawals are made in $. The minimum and maximum amounts for transactions may be different, so check these limits based on how you want to pay. Players are responsible for any fees that your bank or payment provider charges.
Each customer can only get one welcome package. Make sure to read the fine print for each offer, including any playthrough requirements, expiration dates, and maximum conversion limits. If you try to register more than one account to take advantage of offers, all of your related profiles will be closed.
Always keep your login information safe. Suspension will happen if you share accounts, use proxies, or play in ways that seem fishy. For added security, only approved devices should be able to access the platform.
Customers can choose how much money they want to deposit or how much they want to play. People who want to stop gambling or get help with gambling-related problems can get support. If you have questions about your account or payments in $, you can get help any time of day or night. Malaysian users should check their own limits and read all the rules for users before they take part.
Before asking for a cashout, always double-check your personal information. Accounts that haven't been verified can't process withdrawals.
Go to the cashier section to choose how you want to pay and enter the amount in $. The minimum deposit is 20 $, and the minimum withdrawal is 100 $, but this depends on the method.
You can use bank cards, e-wallets, and crypto payments to put money into and take money out of your account. Transactions are done within 48 hours of approval, but e-wallets usually let you get your winnings faster. It may take more business days for bank transfers to go through.
You have to bet on all of your deposits at least once before you can withdraw them. Requests that don't meet this requirement may be cancelled or reviewed again.
There are limits on how much cash you can take out of each account each week. If you need to take out a lot of money, you can do it over several weeks. You may need to provide more proof of identity, like scans of your passport or proof of your address, especially for large withdrawals or first-time withdrawals.
Don't use third-party payment options because payouts will only go to the verified account holder's information.
To see how many transfers you have completed and how many are still pending, check your balance in $ in your user profile.
Before you take advantage of any promotional offer, check the rollover rate, which is usually shown as a multiple of the bonus amount or the total of the bonus and deposit (for example, 40x). If you get a 100 $ bonus with a 40x playthrough, for example, you have to stake 4,000 $ before you can take your winnings out.
Find out if certain games count 100% towards the requirement or if games like roulette or blackjack only count for a small percentage, sometimes as little as 5% to 20%. You can't usually use bonuses on games that are restricted. If you try to use bonus credits on these games, your winnings may be voided.
Keep track of the maximum amount you can bet per spin or hand, since going over this limit could mean losing your bonus winnings.
Some offers are only good for a certain amount of time, like 7 or 30 days. If the requirement is not met within this window, remaining bonus funds and resulting winnings may be removed.
Be aware of maximum cashout limits. Some offers cap the amount you can withdraw from bonus winnings, regardless of total returns generated.
Depositing with certain payment methods may render you ineligible for welcome deals or boost rewards, so always confirm eligible methods before depositing $.
For Canadian players, always read the promotional section carefully before activating any offer. This will help you avoid losing out on possible winnings or bonus money because you didn't meet the requirements.
If you think your rights as a customer have been violated, like if you can't access your account for no good reason or your balances in $ are wrong, contact support right away. You have the right to ask for access to or correction of your information under Canada data protection rules. All personal data must stay private.
You have the right to clear communication about changes to service rules and policies. Unless there is a good reason to think that the house rules or regulatory requirements have been broken, withdrawals of $ cannot be denied. If an internal resolution can't be reached, any disagreement about game results or transaction history can be taken to an independent arbiter.
It is against the rules to have more than one account, use software that isn't allowed (like bots or scripts), give false personal information, or work with other users. If you try to change the results of a game or take advantage of system weaknesses, your account may be suspended right away. You also can't share your login information with other people, which could lead to your account being closed.
Any financial problems, like trying to charge back, using fake deposit methods, or stolen payment tools, will lead to an immediate investigation, freezing of the balance in $, and, if necessary, notifying the appropriate legal authorities in Canada.
If you cheat, like by abusing promotions or bonus incentives, you can be punished in the past, which means your winnings can be taken away, your $ credits can be taken away, and you can never open an account again.
To avoid getting in trouble, check your activity regularly, keep your verification documents up to date, and follow all fairness rules. Responsible participation makes sure you can still access your account and withdraw money in the future.
If you still have problems, you can reach customer service through the live chat or email address in your user dashboard. To get things done quickly, please send your username, a brief description of the issue, transaction IDs (if they are related to payments like withdraw $ or deposit to $), and any relevant screenshots.
If the first email doesn't solve the problem within 72 hours, ask a supervisor to look at the ticket and raise it. Most of the time, it takes no more than five business days to respond to escalations.
If you keep having disagreements, you can get help from a third party. Your account's help section has instructions for how to use this third-party service. All decisions made during mediation are final.
Keep a record of your conversations for future reference.
Support channels operate 24/7, ensuring consistent access for users irrespective of time zone. Multilingual representatives help make sure that information about the results of complaints and financial transactions is clear, even when you want to know how much money you have in $.
Only people who have registered accounts can file complaints. Requests that are anonymous or from a third party are automatically turned down.
Keep your contact information up to date so you can get quick updates on the status of your case.
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